Privacy Policy

Copacetic Ltd. Use of Data Policy: General Data Protection Regulation (GDPR)

1. About Us:
   At Copacetic, we are committed to safeguarding the data and privacy of our website visitors and service users.
2. How We Use Your Personal Data:
   In this section, we outline the general categories of personal data we may process, the sources of data, the purposes for processing, and the legal bases for such processing.

2.1 Usage Data:
We may process data about your use of our website and services, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. This data is collected through our analytics tracking system and used for analyzing website and service usage to improve our offerings. The legal basis for this processing is consent, which is obtained from you upon accepting our cookie policy.

2.2 Account Data:
We may process your account data, such as your name and email address, which you provide directly to us or through your employer. This data is used for operating our website, providing services, ensuring security, and maintaining backups of our databases. The legal bases for this processing are consent and our legitimate interests in administering our website and business, as agreed upon when accepting our cookie policy.

2.3 Profile Data:
Your personal profile data, including name, address, contact details, profile pictures, gender, date of birth, relationship status, interests, hobbies, educational and employment details, may be processed for enabling and monitoring your use of our website and services. The legal bases for this processing are consent and our legitimate interests in administering our website and business, as agreed upon when accepting our cookie policy.

2.4 Service Data:
We may process personal data you provide in the course of using our services, including name, address, contact details, profile pictures, gender, date of birth, relationship status, interests, hobbies, educational and employment details. This information is processed for operating our website, providing services, ensuring security, and maintaining backups of our databases. The legal bases for this processing are consent and our legitimate interests in administering our website and business, as agreed upon when accepting our cookie policy.

2.5 Enquiry Data:
Information from enquiries you submit to us regarding goods and/or services may be processed for the purposes of offering, marketing, and selling relevant goods and/or services to you. The legal bases for this processing are consent and our legitimate interests in administering our website and business, as agreed upon when accepting our cookie policy.

2.6 Customer Relationship Data:
We may process information relating to our customer relationships, including customer contact information, for managing relationships, communication, record-keeping, and promoting our products and services. The legal bases for this processing are consent and our legitimate interests in managing customer relationships, as agreed upon when accepting our cookie policy.

2.7 Transaction Data:
Information related to transactions, including purchases of goods and services, may be processed for the purpose of supplying purchased goods and services and maintaining proper records of transactions. The legal bases for this processing are the performance of a contract between you and us, taking steps at your request to enter into a contract, and our legitimate interests in administering our website and business, as agreed upon when accepting our cookie policy.

2.8 Notification Data:
If you subscribe to our email notifications and/or newsletters, we may process the information provided for the purpose of sending you relevant notifications and/or newsletters. The legal basis for this processing is consent, as agreed upon when accepting our cookie policy.

2.9 Correspondence Data:
We may process information contained in or relating to any communication you send to us for the purposes of communication and record-keeping. The legal bases for this processing are consent and our legitimate interests in administering our website and business and communicating with users, as agreed upon when accepting our cookie policy.

2.10 Legal Claims and Risk Management:
We may process your personal data where necessary for the establishment, exercise, or defense of legal claims, or for obtaining or maintaining insurance coverage and managing risks. The legal basis for this processing is our legitimate interests in protecting and asserting our legal rights and the legal rights of others, as agreed upon when accepting our cookie policy.

2.11 Compliance and Vital Interests:
Additionally, we may process your personal data where such processing is necessary for compliance with a legal obligation, or to protect your vital interests or the vital interests of another natural person.

2.12 Personal Data of Others:
Please refrain from supplying any other person’s personal data to us unless we prompt you to do so, as required in the normal course of business.

3. Providing Your Personal Data to Others:
   We may disclose your personal data to members of our group of companies, insurers, professional advisers, and payment services providers, as reasonably necessary for the purposes outlined in this policy.
4. International Transfers of Your Personal Data:
   You acknowledge that personal data you submit through our website or services may be available worldwide via the internet, and we cannot prevent its use or misuse by others.
5. Retaining and Deleting Personal Data:
   Personal data processed for any purpose will not be kept longer than necessary. We will retain your personal data for a maximum period of 6 years for statutory regulations and accounting purposes, or as otherwise necessary for compliance with legal obligations or to protect vital interests.
6. Amendments:
   We may update this policy from time to time, and changes will be published on our website.
7. Your Rights:
   You have various rights under data protection law, including the right to access, rectify, erase, restrict processing, object to processing, data portability, complain to a supervisory authority, and withdraw consent. Please refer to relevant laws and guidance for a comprehensive explanation of these rights. You may exercise your rights by contacting us through written notice.
8. About Cookies:
   We use cookies and Google Analytics to monitor website usage. Cookies help us provide a better website experience but do not personally identify users. You can choose to accept or decline cookies, but blocking all cookies may negatively impact website usability.
9. Cookies Used by Our Service Providers:
   Our service providers may use cookies when you visit our website, and Google Analytics is used to analyse website use.
10. Managing Cookies:
    Most browsers allow you to refuse or delete cookies, but doing so may affect certain website features.
11. Our Details:
    Copacetic (trading name of Copacetic Limited)
    Registered in England and Wales under registration number 14896676
    Registered office: 5 Highgate Business Centre, Highgate Road, Birmingham B12 6EA.
12. Data Protection Officer:
    Our Data Protection Officer is T. Sohi.

Please note that this privacy policy may be further adapted and customized based on specific legal requirements and your company’s needs. It is essential to consult with legal professionals to ensure compliance with applicable laws and regulations.